Thank you for shopping at Get3Dstl.com. We appreciate your support and are dedicated to providing a smooth, reliable experience with our digital products. Please review our return policy carefully before completing your purchase.

Digital Products

Our products are digital STL files for 3D printing. As non-tangible goods, they are non-returnable and non-refundable. Once a file is downloaded, the sale is considered final.

Refunds

At Get3Dstl, refunds for digital downloads are generally not offered, except in the following exceptional cases:

  • Defective Files: The STL files are corrupted, incomplete, or fail to open.

  • Incorrect Product: You received a different STL file than the one you ordered.

If you experience any of the above issues, please contact us within 7 days of your purchase and include:

  • Your order number

  • A description of the issue

  • Screenshots or other supporting evidence

Once we review the issue, we will either:

  • Provide a replacement file, or

  • Issue a refund if a replacement is not possible

Late or missing refunds

Sale items

Contact Us

If you have any questions about our return policy or need assistance, please contact us:

  • Email: contact@Get3dstl.com

Exceptions

Refunds or replacements will not be issued in the following cases:

  • Change of mind after completing the purchase

  • Incompatibility with your specific 3D printer, slicer, or software

  • Damage or modification to the files after they’ve been downloaded

Recommendations

We recommend verifying that your 3D printer and software are compatible with STL files before making a purchase. Please also review all product details and preview images carefully to ensure the model meets your needs.

Thank you for choosing Get3Dstl.com for your 3D printing projects!

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